frequently asked questions

Where do you ship to?

We currently ship to countries within the European Union.

How long does shipping take?

Orders within the EU typically arrive within 1–2 weeks after dispatch.

How can I track my order?

If tracking is available, you will receive a tracking link by email once your order has been shipped.

Can I return my order?

Yes. EU customers have the right to return their order within 14 days of receiving the item. Please refer to our Shipping & Returns Policy for full details.

Who pays for return shipping?

Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.

What if my item arrives damaged or incorrect?

Please contact us immediately at paulvondenffer@gmail.com, and we will assist you as quickly as possible.

How can I contact you?

You can reach us at paulvondenffer@gmail.com for any questions regarding your order or our policies.